Things To Do Before Contacting Support
When you call or send a message, please ensure that you have the following detailed and complete information:
- Your name, location, and where/how to contact you in case of a problem.
- A clear description of the problem and severity.
- Any error messages and what was processing at the time the problem occurred.
- Any changes you made recently
Response Times
- General Support Request
- Monday – Friday
- 1 hour or less to response
- Saturday, Sunday, and Holidays
- 3 hours or less
- Monday – Friday
- Emergency / Critical Issues
- Monday – Friday – 30 minutes or less
- Saturday – Sunday – 3 hour or less
- Holidays – Varies
