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Things To Do Before Contacting Support

When you call or send a message, please ensure that you have the following detailed and complete information:

  • Your name, location, and where/how to contact you in case of a problem.
  • A clear description of the problem and severity.
  • Any error messages and what was processing at the time the problem occurred.
  • Any changes you made recently

Response Times

  • General Support Request
    • Monday – Friday
      • 1 hour or less to response
    • Saturday, Sunday, and Holidays
      • 3 hours or less
  • Emergency / Critical Issues
    • Monday – Friday – 30 minutes or less
    • Saturday – Sunday – 3 hour or less
    • Holidays – Varies